Last week,
we took some friends to a new Indian restaurant, 'Muthu's Place,' and noticed
that the Indian waiter who took our order carried a spoon in his shirt
pocket. It seemed a little strange. When
the busboy brought our water and utensils, I observed that he also had a spoon
in his shirt pocket. Then I looked around and saw that all the Indian staff had
spoons in their pockets. When the waiter came back to serve our soup I
inquired, 'Why the spoon?'
'Well, 'he
explained, 'the restaurant's owner hired Andersen Consulting to revamp all of
our processes. After several months of analysis, they concluded that the spoon
was the most frequently dropped utensil.
It represents a drop frequency of approximately 3 spoons per table per hour. If
our personnel are better prepared, we can reduce the number of trips back to
the kitchen and save 15 man-hours per shift.'
As luck
would have it, I dropped my spoon and he replaced it with his spare. 'I'll get
another spoon next time I go to the kitchen instead of making an extra trip to
get it right now..' I was impressed.
I also
noticed that there was a string hanging out of the Indian waiter's fly.
Looking around, I saw that all of the Indian waiters had the
same string hanging from their flies. So, before he walked off, I asked the
waiter, 'Excuse me, but can you tell me why you have that string right there?'
'Oh, certainly!' Then the Indian waiter lowered his voice.
'Not everyone is so observant. That consulting firm I mentioned also learned
that we can save time in the restroom. By tying this string to the tip of our
you-know-what, we can pull it out without touching it and eliminate the need to
wash our hands, shortening the time spent in the restroom by 76.39%.'
I asked quietly, 'After you get it out, how do you put it
back?'
'Well,' he
whispered, 'I don't know about the others, but I use the spoon.'
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